Technical Support. Of What?
We price our technical support per user, no exceptions to how many services you have with us or what you do. We cover everything required for you to do business and this ranges from Internet connections to computers to cloud services. Although, we have been known to point our customers in the right direction for other queries.
Our remote assistance tool allows us to offer technical support you as if we were in the same room. It also connects in seconds. At the time of writing this, the average time it takes us to fix an issue is 6 minutes. This will allow you to focus on your work, not getting it to work.
Simply the best
The tool we use to control computers remotely will always leave you in control. We will never have unattended access to your computer, and a prompt will appear on your screen before we connect. It’s also certified with a five-star quality seal from BISG e.V. and ISO 9001.
Star Labs strives on being the best and allow nothing to get in the way of that. Our support is second to none with highly qualified professionals from Microsoft, Cisco, LogicNow, SolarWinds, Offensive Security, Dell, HP and CompTIA. We also have a few degree’s, masters and a doctorate around.
We have never failed to fix a problem or find a solution.
99.9% uptime guarantee
All of the services we offer have been specially designed and selected to offer the best features and be incredibly reliable. Therefore, we offer a 99.9% uptime guarantee – your money back if its down 1 second longer.
For all other services, including ones you have from other sources, will can’t guarantee this but we will en devour to get it as close as possible.